Technology Has Raised Client Expectations at Training Locations

Q Center featured in T+D Magazine

T+D magazine, published by the American Society of Training & Development (ASTD), featured Q Center in a special section of the July 2008 issue. T+D editor, Paula Ketter, sheds light on how training venues are adapting to meet rising client expectations when it comes to technology for the delivery of training in Niceties Have Become 'Must Haves' in Training Spaces.

From Niceties Have Become 'Must Haves' in Training Spaces

... According to Q Center's director of sales and marketing, John Cudmore, "We try to find out what they [our clients] want to accomplish," Cudmore says. "We work with our clients to enhance their content delivery and share with them things we have done with other companies. We ask 'what do you want to do?' and then explore how we can use technology to accomplish their wishes." Cudmore says that while it is important to have top-notch facilities and staff to help clients deliver successful training programs, the most critical part of the process is the package pricing.

"Trainers have spent a lot of time getting nickeled and dimed, so even though we are doing all these different things on the training delivery side, a lot of it comes back to the pricing and how we can make it easier for them," ...

Included by Permission of American Society for Training & Development